AxtarIS
LEGAL DOCUMENTSaxtaris.app

AxtarIS Subscription & Refund Terms

Effective date: to be announced

These Subscription & Refund Terms are part of the AxtarIS Terms of Service (and, for employers, the Employer Terms). They describe how paid plans work, how they renew, how to cancel, and how refunds are handled. The seller for web purchases is identified in Section 4.

1. Plans

AxtarIS offers free and paid plans for candidates and for employers. The current features, prices, and billing periods of each plan are shown at the point of purchase (in the app or on axtaris.app) — that display is the authoritative price. Prices may differ between purchase channels because the channels charge different fees and taxes.

Key facts that apply to every paid plan:

  • Plans are subscriptions: they renew automatically at the end of each billing period until you cancel.
  • You are charged at the start of each billing period at the then-current price for your plan.
  • Cancelling stops the next renewal; your plan stays active until the end of the period you already paid for.
  • Features are delivered digitally and are available immediately after purchase.

2. Buying in the iOS app (Apple In-App Purchase)

  • The purchase is processed by Apple; the price is shown in App Store currency before you confirm.
  • The subscription renews until cancelled. Cancel any time in your App Store account settings (Settings → your name → Subscriptions) at least 24 hours before the period ends.
  • Refunds for App Store purchases are handled by Apple, under Apple's terms — request them at reportaproblem.apple.com. AxtarIS cannot issue refunds for Apple transactions.
  • Free trials (if offered) state their length and the price charged after the trial before you confirm; unused trial time is forfeited when you buy a plan.

3. Buying in the Android app (Google Play Billing)

  • The purchase is processed by Google Play; the price is shown before you confirm.
  • The subscription renews until cancelled. Cancel any time in Google Play → Payments & subscriptions → Subscriptions.
  • Refunds follow Google Play's refund policy; recent purchases can be refunded via Play, and afterwards Google may direct you to us — write to info@axtaris.app and we will handle it consistently with this document.

4. Buying on the web (Paddle — merchant of record)

  • Web purchases on axtaris.app are sold and processed by Paddle as merchant of record: for the payment transaction, your contract is with Paddle, which handles billing, applicable taxes (VAT/sales tax), invoices, and payment security under Paddle's Checkout Buyer Terms. The service itself is provided by AxtarIS — [AXTARIS MMC — registration pending; VÖEN: __________], [REGISTERED ADDRESS].
  • The full price, billing period, renewal terms, and taxes are shown at checkout before you pay.
  • The subscription renews until cancelled. Cancel from the subscription management link in your receipt email, in your account settings on the web, or by writing to info@axtaris.app — cancellation is available online and takes effect at the end of the paid period.
  • EU/UK consumers: you have a statutory 14-day right of withdrawal for digital services. Because the plan's digital content is delivered immediately, at checkout you consent to immediate performance; where you have used the service, the withdrawal right may be limited accordingly by law. Paddle administers withdrawal and refund requests for web purchases — use the contact link on your receipt or write to info@axtaris.app and we will route it.
  • Beyond statutory rights, if something went wrong — double charge, technical fault that made the plan unusable, accidental renewal reported promptly — contact us; we approach refunds reasonably and would rather keep your trust than a disputed payment.

5. Failed payments and dunning

If a renewal charge fails, the payment provider retries it over a short grace period and notifies you. During the grace period your plan may remain active. If payment cannot be collected, the plan downgrades to the free tier at the end of the grace period. Nothing is deleted: your data and profile remain; only paid features are disabled.

6. Plan changes

  • Upgrades take effect immediately; the provider applies its proration rules (Apple/Google) or a prorated charge (web).
  • Downgrades take effect at the next renewal.
  • Switching between purchase channels (e.g. from an App Store subscription to a web subscription) requires cancelling the old subscription first — plans do not merge across channels.

7. Price changes

If we change the price of your plan, you will be notified in advance through your purchase channel (Apple, Google, or email for web), and the change applies from a future renewal — never retroactively. If you do not agree, cancel before the new price takes effect.

8. Statutory rights

Nothing in these terms limits your mandatory statutory rights as a consumer in your country of residence, including remedies for services not provided as agreed.

Contact

AxtarIS — [AXTARIS MMC — registration pending; VÖEN: __________] [REGISTERED ADDRESS] Email: info@axtaris.app

Related documents: Terms of Service, Employer Terms, Privacy Policy, Community Guidelines.

All legal documents